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FAQs

Frequently Asked Any Questions

What makes the RioMarket platform different?

RioMarket combines e-commerce, POS, intelligent order management, and real-time analytics in a single secure platform so retailers can manage both online and in-store operations seamlessly.

What is the typical implementation timeline?

Implementation is phased. Core platform rollout takes 4-6 weeks, followed by POS setup, integrations, and user training. Timelines adjust based on project scope and data migration complexity.

How do you secure sensitive business data?

All platforms use encryption at rest and in transit, role-based access, and continuous monitoring. We also implement automated backups and multi-region redundancy for mission-critical systems.

Does Intelligents ERP support multiple branches?

Yes, Intelligents ERP is built for multi-branch and multi-warehouse operations with granular permissions, enabling organizations to unify processes across all locations.

Do you handle data migration?

Yes, we migrate product catalogs, customer records, inventory, and historical sales data. We perform validation and rollback testing to ensure the integrity of legacy information.

Is there ongoing support after launch?

Yes, our support plans include 24/7 monitoring, SLA-driven response times, regular performance audits, and dedicated success managers for strategic guidance.

How flexible is the ERP customization?

The ERP platform is fully modular with configurable workflows, reports, and dashboards, allowing businesses to tailor the system to their processes without custom code.

What kind of training do you provide?

We deliver bilingual training workshops, on-demand video tutorials, and detailed SOPs covering POS usage, reporting, and administrative tasks to ensure smooth adoption.

Can the solutions scale as operations grow?

Absolutely. The architecture is cloud-native with auto-scaling, modular service components, and API integrations, ensuring the platform adapts to new channels and higher transaction volumes.

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